Responsible Gaming at SpinGreen

Gambling always carries a risk of financial loss, even when the outcome feels close. A healthy relationship with play depends on treating gambling as entertainment rather than a way to earn money. Responsible gaming practices support control over time, spending and behaviour while using SpinGreen.

• Set personal limits: define deposit, loss and time limits before you start playing, and keep to them regardless of outcome;
• Gamble within your budget: only wager money you can afford to lose, and avoid using funds meant for bills or essentials;
• Avoid chasing losses: accept losses as part of gambling and resist the urge to win back money through further bets;
• Take regular breaks: step away from gambling activity at regular intervals to keep a clear and balanced perspective;
• Balance gambling with daily life: keep gambling as one part of a varied routine, alongside work, family and social activities;
• Stop when it’s no longer enjoyable: walk away from gambling if it starts to feel stressful, compulsive or no longer fun.

Gambling addiction can develop gradually, and recognising the warning signs early is an important step toward maintaining responsible gambling habits. Problem gambling is a serious condition that may require professional support.

• Spending more than intended: regularly wagering beyond your planned budget or time limit;
• Chasing losses: increasing bets or returning quickly to try to win back money already lost;
• Gambling with borrowed money: using loans, credit cards or funds meant for other purposes to gamble;
• Hiding gambling activity: concealing the amount of time or money spent gambling from family or friends;
• Neglecting responsibilities: missing work, study or family commitments because of gambling;
• Gambling to escape stress: using gambling as a way to cope with anxiety, sadness or other difficult emotions;
• Failed attempts to stop: trying to cut back or quit gambling without success;
• Financial difficulties: struggling to pay bills or facing debt as a direct result of gambling;
• Preoccupation with gambling: thinking about gambling frequently, even when not playing;
• Irritability when not gambling: feeling restless or short-tempered when unable to gamble.

Control over betting habits reduces the risk of developing problematic gambling behaviour. The following tips offer useful, practical guidance for playing responsibly and protecting your overall wellbeing.

• Set a budget before you start playing and keep to it regardless of wins or losses;
• Use deposit and loss limits available through your account settings to manage spending automatically;
• Schedule regular breaks during play sessions to stay focused and avoid impulsive decisions;
• Avoid gambling when feeling stressed, upset or under the influence of alcohol;
• Reach out to a trusted friend, family member or support service if gambling starts to feel difficult to control.

People experiencing gambling addiction or finding it difficult to control their gambling can learn about confidential, professional support options available in Australia.

• Gambling Help Online: a free, confidential counselling and support service for people affected by gambling, available every day through phone, chat and online resources; gamblinghelponline.org.au;
• Lifeline Australia: a crisis support service offering confidential counselling for people experiencing emotional distress, including distress linked to gambling; lifeline.org.au;
• Gamblers Anonymous Australia: a peer support network based on a programme of twelve steps for people seeking to stop gambling; gaaustralia.org.au;
• BetStop: the National Self-Exclusion Register, allowing individuals to exclude themselves from all licensed online gambling services in Australia; betstop.gov.au;
• Financial Counselling Australia: free and independent financial counselling for people facing money difficulties, including those related to gambling; financialcounsellingaustralia.org.au.

Players who feel they may be experiencing difficulties with gambling can contact SpinGreen support for confidential assistance.

• Live chat: available directly through the SpinGreen website for immediate assistance;
• Email support: reach the support team through the official contact address listed on the SpinGreen website;
• Help centre: browse the SpinGreen FAQ and support pages for guidance on responsible gaming tools and account settings.